Shipping Policy

At Brileon, we deliver brilliance straight to your door, worldwide. Our moissanite jewelry is expertly crafted by skilled global artisans and shipped directly from their workshops to you, ensuring exceptional quality at the best prices—without the traditional retail markup.

Order Processing Time

We do our best to get your order ready as quickly as possible! Orders are processed within 1-3 business days (excluding weekends and holidays). Once your order has shipped, you'll receive a confirmation email with tracking details.

Order Cancellations

Once your order is being processed, we’re unable to cancel it. Please double-check your order details before confirming your purchase.

Estimated Shipping Times

We offer Free Shipping worldwide. Standard international shipping typically takes 5-15 business days, depending on your location. We provide tracking information for all orders, ensuring you can monitor your shipment's progress

Please note that delivery times may vary due to customs delays, holidays, or other unforeseen circumstances.

Express Shipping: 2-7 business days (flat rate 35USD).

Notice: Potential Shipping Delays to the U.S.

Shipments to the United States may experience slight delays due to recent executive orders by Donald Trump impacting De Minimis exemptions and increasing tariffs on goods from China. We are actively monitoring the situation and will share updates on our site. 

Tracking Your Order

We provide tracking information for all orders, ensuring you can monitor your shipment's progress. As soon as your order is on its way, we'll send you a tracking number via email. Please allow a few days for the tracking information to update.

Shipping Fees

  • Standard shipping is free on all orders!
  • Express Shipping available at a flat rate of 35USD

Customs & Import Taxes

For international orders, customs fees or import taxes may apply. These charges are the responsibility of the buyer. Unfortunately, we have no control over customs processing times or additional fees.

Damaged Packages

We take great care in packaging your items, but if your order arrives damaged due to shipping, please reach out to us at support@brileon.store within 5 business days of delivery. Make sure to include clear photos of the damage so we can assist you.

Lost or Delayed Shipments

If your package hasn’t arrived within 30 business days, please contact us—we’ll try to find a solution as quickly as possible.

If you have any questions, feel free to reach out to our customer support team. We’re always happy to help! 😊